Frequently Asked Questions
Straight answers to the questions people ask before booking a cleaning in Boston, grouped by topic. Questions about one specific service are answered on that service's own page.
Booking and quotes
How do I get a price?
Send a request through the quote form. We reply with a price and a written scope for your space. The quote is free, and nothing is scheduled until you approve it.
What details make a quote accurate?
The type of property, the number of bedrooms and bathrooms or the approximate square footage, how long it has been since a thorough clean, and how often you want visits. Add stairs, elevators, parking limits and pets. The pricing page explains how each of these changes the estimate.
Can I book one visit without committing to a schedule?
Yes. A one-time cleaning is a single visit with no ongoing plan. If you like the result, you can move to a recurring schedule later, or not at all.
How far ahead should I send a request?
The earlier you ask, the more dates there are to choose from. If your date falls near September 1, ask well ahead, because late August and early September are the busiest moving weeks of the year in Boston. Short-notice requests are answered honestly: if the day has a real opening we confirm it, and if not we offer the next one.
During the visit
Can you clean while I am at work?
Yes, if we agree on access before the day. A lockbox, a concierge or front desk, or a building manager can all work. Tell us the arrangement in your request and we confirm it ahead of the visit.
Do you bring cleaning products, or should I provide them?
Tell us in your request if you prefer that we use your own products, or if you need everything brought. We confirm what will be used before the first visit so there is no guesswork on the day.
I have pets or a sensitivity to fragrances. What should I tell you?
Mention both in your request: what kind of pet, whether it will be loose or in a room, and any scents or ingredients that bother anyone in the home. We confirm the products and the plan before the visit. If a product you want avoided is normally part of the job, we find another way or tell you.
How should I get the home ready?
Very little is needed. Clear what you can off counters and floors, put away valuables and anything fragile, and make sure we can get in and park. Our guide on preparing for a cleaning walks through it.
What if I want something done differently next time?
Say exactly what you noticed and what you would like changed. For recurring visits the checklist is updated before the next appointment, so the change sticks instead of depending on memory.
Services
Which cleaning should I book for a home that has not been cleaned in a while?
Usually a deep cleaning first, then standard visits. Buildup on baseboards, grout and cabinet fronts takes extra time to remove, and doing it once makes later visits faster. Our article on deep versus regular cleaning explains the difference in detail.
What do you not clean?
We do not shampoo carpets or upholstery, clean air ducts or kitchen exhaust hoods, wash exterior or high-rise windows, clear gutters, pressure wash, haul debris, or handle mold, pests, biohazards or laundry. If your request includes one of these, we say so before you book.
Can you clean an empty apartment before I hand back the keys?
Yes, that is move-out cleaning: inside cabinets, drawers, closets and appliances once the unit is empty. Book it for after the movers leave, and check your lease for any cleaning terms. The move-out checklist shows what renters usually cover.
Offices and businesses
Do you clean offices and other workplaces?
Yes. Commercial clients get a written scope and a schedule built around their operating hours. Offices, medical and dental practices, restaurants, gyms, schools and other spaces each have their own page with the details.
How is a commercial schedule set up?
We start with your hours, how many people use the space, and which areas need the most attention. Keys, fobs and alarm codes are discussed during setup, not on the first night. If you are unsure how often to book, read how often an office should be cleaned.
Service area
Which parts of Boston do you cover?
Every neighborhood in the city, including South Boston, East Boston, Back Bay, the North End, the South End, the Seaport and Fenway. The service areas page lists them with local details.
Do you clean outside the city of Boston?
Yes. We serve the cities and towns within about an hour's drive of Boston, which is 156 of the 351 in Massachusetts. Cambridge, Quincy, Salem, Lowell, Framingham and Brockton are all inside that area. Look up your town in the Massachusetts directory to see its status.
My town is marked "Outside our usual area". Can I still ask?
Yes. The label means the town is more than about an hour's drive from Boston, not that the answer is no. Send a request with the address and the cleaning you need, and we will tell you honestly whether we can take the job.